I was asked by Verizon and Mom Central to Test Drive Verizon FiOS' Triple Play package and give my honest opinion of what I think. I was happy to join this program for several reasons. I'm an Internet and TV junkie so theses services are important in my life. My old cable company was doing OK but I had started to begin having problems with my Internet connection and was getting dropped regularly. This has happened in the past and on one occasion I was told we had an out dated modem which we replaced for $150 and on another occasion I was told that they (the cable company) weren't showing any disconnects on their end. This past episode went unresolved as I never even attempted to contact the company and, instead, decided to try other options. Enter Verizon FiOS.
I have been a customer of Verizon for my wireless phone plan for more than 10 years. Any issues we have had concerning billing, phone purchases, or plan changes have always been handled in a professional manner either in store or by phone. Their customer service is top notch and we have never been unsatisfied with any dealings with the company and usually end up praising the level of service we've received. I've never considered going with a different service and probably never will.
The initial install of the Triple Play package (phone, Internet, Digital cable) was quoted to take 4-6 hours. that was a little daunting but ended up only taking 3.5 hours for the entire job minus the burying of the cable which is still in the process of being done. Every company has to send someone out to mark where their lines and pipes are so it takes a while to coordinate. The wire isn't bothering me.
Switching services always takes some getting used to. I left the channel guide (paper copy) next to the kid's TV and highlighted the kids shows. I quickly realized that Verizon is the first company I have ever used that is smart enough to bundle like programming. The kids channels, Nick, Teen Nick, Cartoon Network, The Hub. Disney, etc. are all on channels 150-169. TV movie channels like USA, FX, and TNT are also bundled together. Makes tons of sense and yet I've never seen this done before.
Our first impression of Verizon FiOS is very favorable. We will continue to play with all the features and report our finding.
To find out if Verizon FiOS is available in your area click HERE.
I wrote this review while participating in a Test Drive campaign by Mom Central on behalf of Verizon FiOS and received a free trial of the products and services necessary to facilitate my review.