I've been participating in a "test drive" for Verizon FiOS over the last six months and will NEVER go back to my local cable company as long as FiOS is available.
First off. I've always been a fan of Verizon as a company. I've used their cell service since it became available and have never received anything other than exceptional customer service any time I reached out. I feel they are one of the few companies that insure customer satisfaction at all levels. If an issue needs to be escalated to a higher level the response time is quick and the issue is ALWAYS resolved. That's been MY experience.
With my old WiFi service, I would get bumped off the network several times a day. The company told me it was nothing on their end and said "we can't even see any interruption is service."
I haven't had that issue even once in the past 6 months. Maybe it wasn't me after all.
FiOS offers an "In-home Agent". I'm not a fan of calling companies to resolve issues and the "In-home Agent" has been a favorable alternative that I have used more than once.
One night, after getting the kids to bed and settling on the couch to catch up on some DVR'd programs, I hastily picked up the remote and instead of hitting the power button pushed something else. What? I have no idea. All I could get on the screen was a blue screen. Nothing I did brought back any picture. I tried everything I could think of for about 10 minutes and then thought to try the "In-home Agent" that had been installed on my laptop.
I logged in, found the proper problem in the "Television" tab and began to answer a series of questions that it prompted. Without ever touching anything other than the keys on my laptop, the modem was shut down, the TV was turned off, They were both turned back on and the picture was restored. No lie. That's service. Why would I ever settle for less?
Verizon has also added a My FiOS App. This app allows you to to everything from your phone. If you forget to set your DVR and are away... no problem.
You can watch OnDemand movies or the 25 streaming channels from your phone.
You can even use your phone as a home remote. Since I have issues with remotes to begin with, and have only had my android phone for two weeks, I'm a little scared of this app right now, but it will definitely be in my future.
You can even control compatible appliances like cameras, locks and thermostats while away from home. A little scary and VERY Cool. When the kids are old enough to stay home alone they'll have no chance of getting into trouble. Mom will be watching.
I encourage you to check for FiOS availability in your area. You will NOT be disappointed.
I wrote this review while participating in a Test Drive campaign by Mom Central on behalf of Verizon FiOS and received a free trial of the products and services necessary to facilitate my review.